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It is the Customer's responsibility to insure adequate electrical and mechanical installation requirements are available at the location where the equipment is intended to be installed. ALSO it is the customer's responsibility to determine space requirements and dimensions of the equipment purchased. In the event that you (the customer) no longer wants the merchandise for whatever reason, then the customer shall be responsible for all the charges as follows:
EXCEPTIONS: WHERE CAFFE TECH CANADA HAS INCORRECTLY SHIPPED THE EQUIPMENT AND CANNOT SUPPLY A REPLACEMENT PRODUCT THAT MEETS THE CUSTOMER'S REQUIREMENTS AS ORDERED AND REPRESENTED AT THE TIME OF SALE, THEN AND ONLY THEN CAN THE ITEM BE RETURNED FOR A FULL REFUND LESS THE VISA CHARGES IMPOSED BY THE MERCHANT
Machines may be termed "defective" within the first five days after delivery. After 5 days have passed, the machines will fall under warranty repair.
If your machine seems to not be working properly call 780.414.1200. The initial contact helps clarify what the problem may be. Email is an effective form of contact. Please refer to your invoice number.
In the event that the machine is defective or problematic, it is at the discretion of CT to decide whether the items shall be brought to the nearest authorized service center for further clarification or determination. CT may request that the machine be sent back to the Caffe Tech location.
If the machine is deemed "defective" by the CT Authorized Service Centre then CT will issue a pick up in cooperation with the customer. Once received, defective merchandise will be exchanged for the same merchandise only. Credit towards another product of greater or equal value may be considered but not guaranteed. All credits must be redeemed within 90 Days. Cash refunds will not be given!
Note: Customer is responsible for all return ship costs involved with defective merchandise.
Additional Conditions for Defective Machines:
All deemed defective machines must be finally determined by a qualified service technician at the CT service facility. Please understand that the policies are rigid because these machines contained and sold on caffetech.com are tested under extreme conditions and it is very rare that machines are defective.