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Warranty Information

CAFFETECH CANADA WARRANTY

Introduction: Caffe Tech has been a leader in its on-line warranty. Contact any past CT customers or go to on-line forums and ask about our excellent after sales support. All CT products carry a standard  one year warranty when the product is when purchased on Line. This is referred to as Manufacturer Warranty against defective parts. Some products carry a 2 year Manufacturer Warranty where specified. All warranties are redeemable at the CT service center in your location or FOB Caffe Tech Canada. 

Comprehensive Warranties: The Caffe Tech Comprehensive warranty is for a period of 2 years and  will include parts ( Electronic parts will carry only a 1 year full replacement warranty) and labor with no additional costs (that includes shipping of parts) to the customer. Warranty issues can be dealt with locally through the CT representative in your local area. Warranty booklets are included with your product purchase. Should there not be any designated warranty depot in your local area - then please contact 1-877-30C TECH or email for further warranty info or direction as to where the product may be brought for warranty service. Note: that service and parts are included in this warranty. The CT warranty only applies to certain products and in some cases may be purchased separately. Warranty service may be dealt with by email 24 hours per day -7 days per week. Telephone support is available Toll Free between the hours of 8 am – 11 pm MST every day with the exceptions of certain holidays. You may arrange to have the Machine sent back with the same Double Box with which it was sent to you. . It is highly recommended that you Contact CaffeTech Canada to arrange shipping on the CaffeTech Canada.  Whether the comprehensive Warranty is dealt with in your local area by one of the CT Authorized Service Centres or whether shipped back to CT in Edmonton Canada, the Discretion as to the choice will only be made by CaffeTech depending on the Nature of the Warranty Issue. 

Warranties are provided to protect against manufacturer defects. Normal wear and tear, misuse, neglect or abuse is not covered under warranty. It's the responsibility of the purchaser to regularly clean and maintain the product(s).

CT warrants that all machines purchased are new. Any noticeable testing on the machines is necessary to ensure manufacturer quality and good working operation prior to shipping.

Manufacturers (Standard 1 Year) Warranties:  If you have purchased a product on line with the standard (manufacturer) 1 year warranty then you have saved the costs associated with the purchasing the service component of the warranty and taken the risks associated with no service being provided within the warranty period at your location.  Consequently you have no local or dealer warranty and you will be responsible for all service necessary during the Warranty period. The parts will be supplied in replacement once the defective part is sent back to Caffe Tech Canada. The parts shipping costs will be borne by CT during the 1 year Manufacturer Warranty period. Alternatively, you may arrange to have the Machine sent back with the same Double Box with which it was sent but only at your cost. It is highly recommended that you Contact CaffeTech Canada to arrange shipping on the CaffeTech Canada shipping account in order to save costs in shipping.  

If after sales support is an important consideration for you then purchases the Comprehensive Warranty at the time of purchase (Checkout).  Warranties may not be purchased at a later date! 

Certain products carry only the manufacturer's warranty and a CT dealer warranty may not be purchased (CT warranties may be purchased locally). For non CT Warranty products it is necessary to contact the manufacturer's representative in the event that you require warranty assistance. The following products and associated contacts apply:

  • Baratza
  • Rancillio 
  • Jura 

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