Refunds & Returns

Defective Equipment

Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 24 hours after delivery.  WE MAKE ABSOLUTELY NO EXCEPTIONS TO THIS POLICY. Any issues with Baratza grinders are dealt with directly by the manufacturer.

Refunds /Return Policy And Buyer’s Remorse

CaffeTech Canada operates on an All Sales Final Basis. Ensure that a high end espresso equipment is a purchase you are committed to make. Transaction fees and shipping costs are extremely expensive and unrecoverable by CaffeTech Canada. 

If you are not completely satisfied with your purchase from CaffeTech Canada within the first 48 hours of receiving your purchase we will provide you with a full refund less any credit card processing fees unrecoverable by CaffeTech Canada ,  All related  shipping costs ( To and From)  will also be at the customer’s expense.(See Shipping for conditions). A 10% restocking fee will apply to compensate for the Machine becoming "used".

 If you wish to return your purchase within 15 days of receiving it, a reasonable 20 % restocking fee will be deducted from your refund. Return shipping will also be at the customer’s expense.

Returns submitted after 15 days and up to 30 days after receipt maybe traded in for at least 50% of their purchase value.

In all cases, all products must be returned complete with all packaging and accessories. An additional  25% restocking fee will be applied in all cases of missing packaging. Missing accessories or parts will be billed at market rates and may or may not be subject to labour charges. 

Pre- Orders : All Pre-orders can be cancelled for a Full refund if the order is cancelled within 24 hours. After 24 hours of your pre-order has elapsed - then a refund less any credit card processing fees unrecoverable by CaffeTech Canada will be issued.

Exemptions

-Commercial Equipment

-Customized, made-to-order, or otherwise special-order items

-Accessories

-Cleaning products

-Parts

Parts

Parts orders will be fulfilled based on the customer's requests. There are no returns on accessories, cleaners or parts unless an exception is granted. If available, an electronic parts schematic will be provided to the customer and the chosen parts—as represented within the schematic provided—will be sent out as per the customer's requests.

All parts sales are final. There are no exceptions. If you are a DIY Repair person and unclear of the item that needs to be ordered than consult a qualified service centre / technician to assist you in ordering the correct parts and accessories.

As we strive to provide a more intuitive interface for the selection of parts on our website, we have so made the decision to limit the availability of our technicians for casual consultation. We are happy to field questions of clarification or concern regarding parts selection. But any questions requiring the know-how of our technicians will only be fielded within a billable time allotment, bookable in half-hour increments. These technician consultations carry no guarantee of results.