Refunds & Returns

CaffeTech Canada – Refund & Return Policy

Defective Equipment & Order Issues

All damaged, missing, defective, or malfunctioning merchandise must be reported within 24 hours of delivery. No exceptions will be made.

Claims beyond 24 hours of receipt will not be accepted.
Issues related to Baratza grinders are handled directly by the manufacturer and are not covered under this policy.

General Policy

CaffeTech Canada operates on an All Sales Final basis. Due to the high cost of shipping, handling, and transaction fees, we urge customers to ensure their commitment before purchasing high-end espresso equipment.

However, some exceptions apply under our Refunds, Returns & Buyer’s Remorse Policy, outlined below.

Refunds, Returns & Buyer’s Remorse

1. Within 48 Hours of Delivery

If you are unsatisfied with your purchase and notify us within 48 hours of receiving the product, you may be eligible for a 90% refund, less:

Any non-refundable credit card processing fees
All shipping costs (to and from CaffeTech Canada)
A 10% restocking fee (based on list price) to account for the equipment being considered “used”

2. Within 10 Days of Delivery

Returns requested between 48 hours and 10 days of receipt will incur:

A 20% restocking fee (based on list price)
Return shipping costs at the customer’s expense

3. Between 10–30 Days of Delivery

Returns made between 10 and 30 days of delivery may be eligible for a trade-in credit of up to 50% of the original purchase price. This is contingent on the condition of the returned equipment, and must be approved by CaffeTech Canada.

4. Sales items, Open Box or Certified Used Items may not be returned

Return Requirements of Buyer Remorse

All returned products must:

Be complete with original packaging, accessories, and documentation
Show no signs of misuse or neglect

Buyer Remorse Additional fees apply if:

Packaging is missing: An extra 25% restocking fee will be charged
Accessories or parts are missing: These will be billed at current market rates and may include labor charges for restoration

Pre-Orders

Cancellations are subject to deduction of credit card processing fees

Exemptions (Non-Returnable Items)

The following items are non-refundable and non-returnable:

Commercial equipment
Commercial equipment with paid deposit
Customized, made-to-order, or special-order items
Parts
Accessories and cleaning products
Discounted items (whether open box or Sale) marked 10% off or greater

Parts / Accessories Policy

All parts and Accessories sales are final—no exceptions.

Parts and Accessories are sold based on customer requests. If available, a schematic diagram may be provided to guide part selection.
We strongly advise consulting a certified technician prior to ordering if you are unsure of the part required.
We do not offer casual repair consultation. Technician advice is available only through billable consultations, bookable in 30-minute increments, with no guarantee of results.

International Orders & Returns

All international shipments are sent FOB (Freight On Board):

Import duties and brokerage charges are the sole responsibility of the customer.
If a shipment is refused at the border, the customer will be liable for:

All return shipping fees
Brokerage/duty charges
A 3.5% cancellation fee

Important Notice for International Customers

It is your responsibility to:

Verify voltage, frequency (Hz), and mechanical compatibility before ordering
Understand that CaffeTech Canada is not liable for:

Equipment failures due to incompatibility
Shipping or repair costs arising from improper installation or use

All return conditions and restocking fees listed above apply to international orders.

If you have questions or need clarification about any part of this policy, please contact us before placing your order. We’re happy to help you make the right decision for your coffee equipment needs.