Refunds & Returns

Return and Refund Policy

Defective Equipment

Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 24 hours after delivery.  WE MAKE ABSOLUTELY NO EXCEPTIONS TO THIS POLICY. Any issues with Baratza grinders are dealt with directly by the manufacturer.

Generally, CaffeTech Canada operates on an All Sales Final Basis. Ensure that a high end espresso equipment is a purchase you are committed to make. Transaction fees and shipping costs are extremely expensive and unrecoverable by CaffeTech Canada. ( for exceptions; see Refunds /Return Policy And Buyer’s Remorse below)

Refunds /Return Policy And Buyer’s Remorse

If you are not completely satisfied with your purchase from CaffeTech Canada within the first 48 hours of receiving your purchase we will provide you with a 90 % refund less any credit card processing fees unrecoverable by CaffeTech Canada ,  All related  shipping costs ( To and From)  will also be at the customer’s expense.(See Shipping for conditions). A 10% restocking fee (based on list prices) will apply to compensate for the Machine becoming "used".

 If you wish to return your purchase within 15 days of receiving it, a reasonable 20 % restocking fee (based on list prices) will be deducted from your refund. Return shipping will also be at the customer’s expense.

Returns submitted after 15 days and up to 30 days after receipt maybe traded in for a maximum 50% of their purchase value pending the condition of the returned equipment. 

In all cases, all products must be returned complete with all packaging and accessories. An additional  25% restocking fee will be applied in all cases of missing packaging. Missing accessories or parts will be billed at market rates and may or may not be subject to labour charges. 

Pre- Orders : All Pre-orders can be cancelled for a Full refund if the order is cancelled within 24 hours. After 24 hours of your pre-order has elapsed - then a refund less any credit card processing fees unrecoverable by CaffeTech Canada will be issued.

Exemptions

-Commercial Equipment

-Customized, made-to-order, or otherwise special-order items

-Accessories

-Cleaning products

-Parts

-Sale priced items marked at  discounts of 25% or higher 

Parts

Parts orders are fulfilled with new parts only. Parts orders will be fulfilled based on the customer's requests. There are no returns on accessories, cleaners or parts unless an exception is granted. If available, an electronic parts schematic will be provided to the customer and the chosen parts—as represented within the schematic provided—will be sent out as per the customer's requests.

All parts sales are final. There are no exceptions. If you are performing a DIY Repair  and unclear of the item that needs to be ordered than consult a qualified service centre / technician to assist you in ordering the correct parts and accessories.

As we strive to provide a more intuitive interface for the selection of parts on our website, we have so made the decision to limit the availability of our technicians for casual consultation. We are happy to field questions of clarification or concern regarding parts selection. But any questions requiring the know-how of our technicians will only be fielded within a billable time allotment, bookable in half-hour increments. These technician consultations carry no guarantee of results.

International Returns

CaffeTech Canada ships all international orders FOB with import charges being the responsibility of the customer. International orders are shipped without duty and brokerage charges. Should the customer refuse the duty and brokerage charges at the border then the responsibility of all charges including shipment charges and cancellation fees will be the responsibility of the customer.  Cancellation fees are 3.5% on all orders. 

It is the responsibility of the customer to review the product specifications prior to ordering and insure that the Voltage /Htz requirements and mechanical requirements are compatible for the product use within the designated country// final destination. Equipment failures and associated costs of shipping and repairs resulting from mis use of improperly selected equipment and incompatible power and mechanical supply are the sole responsibility of the customer. The same packaging and return / restocking policies(above)  apply to international returns.