Cancellation Policy

Order Cancellation & Refund Policy

At CaffeTech Canada, we proudly offer the convenience of credit card payments for all online transactions. As part of this service, CaffeTech absorbs non-reversible processing fees incurred through our payment gateway to provide customers with flexibility at checkout.

Cancellation Fees

Should a customer choose to cancel an order after processing, a non-refundable cancellation fee of 3.5% will be applied. This fee is calculated on the total original order value, including any custom shipping charges associated with the transaction.

This policy applies to all online orders, including equipment, accessories, and shipping services.

Pre-Order Shipping Estimates

CaffeTech Canada provides estimated shipping timelines for all pre-orders, based on manufacturer production schedules, international freight timelines, and customs clearance procedures.

While we strive to keep our customers updated, shipping delays are outside of CaffeTech Canada’s control and do not override our cancellation policy. All pre-order sales remain subject to the 3.5% cancellation fee if a refund is requested.

Customer Acknowledgement & Due Diligence

CaffeTech Canada encourages all customers to review their purchasing decisions carefully before proceeding to checkout. We advise customers to contact our sales team for clarification on specifications, timelines, or availability prior to placing an order.

Our agents are trained to share this cancellation and refund policy with customers upon request and throughout the sales process.

Refund Processing Timelines

CaffeTech Canada processes approved refunds within 2 business days, excluding statutory holidays.

However, the appearance of the refunded amount on your credit card statement is subject to your bank’s processing times and the policies of our third-party payment gateway.

CaffeTech Canada accepts no responsibility for delays caused by banking institutions. For updates on refund posting, please contact your card-issuing bank directly.

Important Notes:

  1. CANCELLATION REQUESTS MUST BE FORMALLY SUBMITTED VIA EMAIL.

    Send your cancellation request to admin@caffetech.com.

    Live chat, phone calls, or voicemail messages do not constitute a formal request.

  2. EXCHANGES ARE NOT CANCELLATIONS.

    Exchanges for equipment of equal or greater value are treated separately and are not subject to the 3.5% cancellation fee.

    Alternative terms and conditions may apply for exchange transactions.

For further clarification or assistance, please contact our administration team at admin@caffetech.com.

CaffeTech Canada — Trusted Since 1992

Precision. Experience. Integrity