Cancellation Policy

Caffetech Canada pays online order processing fees to allow all customers the luxury of using credit cards. These charges are irreversible. Therefore , should a customer decide to cancel an order,  then a 3.5 % cancellation fee will apply and the refund will be less 3.5 % of the total amount of the original order value.  This includes custom shipping charges that may be related to the order. 

All pre-orders have estimated shipping times associated with anticipated production schedules promised by the manufacturer. Delays in pre-order shipping dates are estimated by CaffeTech Canada based on manufacturer timelines, customs clearance and freight logistics. Therefore any delays in pre orders do not override the CaffeTech cancellation policy as stated. 

At all times and throughout the sales process Our sales agents are encouraged to provide this policy information when requested by the customer. 
CaffeTech Canada encourages customers to carefully consider their purchasing decisions before moving  through to the checkout stage and processing the order. 

As an organization CaffeTech Canada endeavours  to process all refunds within 2 business days excluding holidays. Refunds appear on your credit card statement based on the efficiencies of the bank and the Web Site payment portal. Caffetech Canada has no responsibility with associated delays of the refund appearing on a customer’s visa statement. Contact the issuing bank for more information. 

Note :

1. CANCELLATION REQUESTS MUST BE MADE THROUGH THE PROPER CHANNELS. Contact admin@caffetech.com to formalize a cancellation request. live chat requests or telephone messages do not constitute a formal cancellation request. 

2. Exchanges of Equipment of greater or equal value are not considered cancellations but rather exchanges. Different terms and conditions apply.