Shipping

CaffeTech Canada – Shipping Policy

Automated Tracking Information

We understand the excitement that comes with receiving new coffee equipment, and we appreciate your enthusiasm. Please note that once your order has been shipped, an automated email with your tracking number will be sent to the email address associated with your order. This tracking number is generated directly from our shipping system and allows you to follow your shipment in real time via the courier’s online tracking portal.

 Please check your spam or junk folder if you do not see the tracking email after your order is marked as shipped.

Once the tracking number has been provided, CaffeTech Canada cannot offer additional updates beyond what is available through the courier. For any shipment status inquiries, please refer directly to the courier’s portal using your tracking number.

We kindly request that customers do not contact CaffeTech for tracking updates already provided by the carrier, as we do not have access to more detailed information than what the courier makes available.

Shipping Responsibility

All shipments include mandatory insurance, which is included in your shipping cost at the time of purchase. CaffeTech does not use alternate couriers or third-party billing accounts upon customer request.

Shipping Coverage and Exception

  • Free Shipping is offered on most Canadian orders over $199 CAD, excluding oversized or special-handling equipment.

  • Shipping prices that include free shipping apply to continental Canada only.

  • Orders to remote or out-of-bound regions may incur additional shipping fees as determined by the courier. Please contact CaffeTech in advance if you are unsure whether your address qualifies.

Heavy or Special Handling Equipment (e.g., GS3, one-group commercial machines) that exceeds ~70 lbs may require freight or tailgate service and are excluded from free shipping promotions. These shipments are assessed case by case.

* Commercial Equipment Shipping & Installation Policy 

Please note that heavy commercial equipment advertised on the CaffeTech Canada website does not qualify for free shipping. Due to the size, weight, and handling requirements of commercial units, shipping costs are calculated separately and are not included at checkout. 

In cases where installation services are arranged through CaffeTech Canada, the total installation quote will include all associated shipping charges. These will be clearly detailed in the final service estimate provided to the customer prior to scheduling.

We recommend contacting our sales team in advance for a comprehensive quote that includes both shipping and installation, ensuring full transparency and accurate budgeting for your commercial setup.

Domestic Orders (Canada)

  • CaffeTech reserves the right to select the most appropriate shipping method and carrier.

  • CaffeTech is not responsible for delivery once the package leaves our facility.

  • Transit times are not guaranteed and are determined solely by the courier.

  • Please allow up to 7 business days for packaging, processing, and pickup.

  • Shipping costs are verified at the time of order processing.

  • CaffeTech covers return shipping costs for defective merchandise.

International Orders

  • All shipments outside Canada are considered international.

  • CaffeTech is not responsible for customs duties, brokerage fees, VAT, or other charges at destination.

  • Shipping charges do not include customs or import fees.

  • Should delivery-related fees be billed back to CaffeTech by the courier, we reserve the right to charge the customer for any associated costs.

  • Transit times are estimates only and not guaranteed.

  • Customers are responsible for return shipping on defective international orders.

In certain cases, when machines are exported from Canada, warranty service becomes the responsibility of the manufacturer or the manufacturer’s local representative.

Delivery Times

CaffeTech aims to ship all orders within 48 business hours. However, processing, packaging, and courier pickup delays may extend this timeframe. We make every effort to ship your order promptly, but delivery dates cannot be guaranteed.

Shipping Damage Protocol

Upon delivery, customers are responsible for inspecting all packages immediately. Look for signs of external damage (e.g., dents, tears, discoloration) and note any visible issues on the courier’s waybill as “Damaged Goods” before signing.

If damage is suspected:

  1. Contact the shipping company immediately to report the issue using the tracking number.

  2. Notify CaffeTech within 2 business days at: admin@caffetech.com

  3. Include clear photo documentation of both the external packaging and the damaged product.

  4. Retain all original packaging materials (boxes, foam, peanuts, etc.) for inspection.

Once a claim is approved and merchandise is returned to CaffeTech, a replacement will be shipped at no additional charge.

Packaging & Insurance

All shipments from CaffeTech Canada are:

  • Insured – insurance is automatically included in the shipping cost.

  • Packaged securely – select items are double-boxed at our discretion to ensure safe arrival.

For any shipping-related questions not covered above, please contact our support team. We thank you for choosing CaffeTech Canada—your trusted partner for premium coffee equipment, parts, and service.