Although Caffe Tech may arrange transport for the customer, Caffe Tech does so merely for the convenience of the customer. The responsibility of the goods transferred to the shipping company once the goods transfer into the shipping Company's possession.

• Caffe Tech will not use any other couriers at the request of the customer or bill to a third party account.

• Insurance is mandatory! And will be placed on all items and the associated charge of the insurance will be processed at the same time that the product(s) costs are charged. INSURANCE IS INCLUDED IN THE COST OF THE SHIPPING.

• All orders (including Equipment, Parts, Coffee) shipped have a tracking number available. You will be notified by electronic mail of your tracking number.
  

• Items that are "Drop Shipped" may not have an accompanying tracking number. Please contact info@caffetech.com 

Shipping may be included as specified on the web site. All pricing that includes shipping is for continental Canadian bound shipments. Out-of-bound destinations may not qualify. International orders bound from Canada will be subject to additional shipping charges by international courier. Small parcel shipment costs destined outside Canada may be calculated by visiting Canada Post. Note that if the regular postal service is chosen, Caffe Tech Canada will not be responsible for items lost.

DOMESTIC ORDERS

Customers are responsible for all shipping and any other delivery fees associated with delivery of the package unless otherwise specified.

• Caffe Tech reserves the right to choose the appropriate method and carrier for shipping.
  
• Caffe Tech is not responsible for delivery of the package once it leaves our facility. That responsibility falls on the shipping company.
  
• Caffe Tech does not guarantee transit times. "In Transit" times are determined by the carrier and are only estimates.
  
• Orders will be shipped with verification of shipping costs at the time that the order is processed.
  
• Customer is responsible for all return ship costs involved with defective merchandise.
• All shipping methods may require up to an additional 7 days to allow for packaging, processing, and pickup delays

INTERNATIONAL ORDERS

All packages shipped outside of Canada are considered international. In some cases, where machines are shipped to or transported outside of Canada, warranties are the responsibility of the Manufacturer or Manufacturer's agent.

• Customers are responsible for all shipping, customs fees, brokerage fees and any other delivery fees associated with delivery of the package.
  
• Caffe Tech reserves the right to choose the appropriate method and carrier for shipping.
  
• Caffe Tech is not responsible for delivery of the package once it leaves our facility. That responsibility falls on the carrier.
• Caffe Tech does not guarantee transit times. "In Transit" times are determined by the carrier and are only estimates.
  
• All shipping methods may require up to an additional 7 days to allow for packaging, processing, and pickup delays

Orders will be shipped with verification of shipping costs at the time that the order is processed. The cost does not include customs fees, brokerage charges or any other associated fees, which are the sole responsibility of customers at time of delivery. Should these fees not be collectible at the time that the package is delivered and the fees are billed back to the CT - then CT reserves the right to charge the customer for the resulting charges.

Customers are responsible for all return ship costs involved with defective merchandise.

DELIVERY TIMES

Typically at CT we attempt to send out all orders within 24 hours and will do our best to insure your product is sent out promptly. We cannot guarantee any delivery dates or times in transit.

EXCEPTIONS TO FREE SHIPPING:

SHIPPING DAMAGE

It is the responsibility of the customer to receive the equipment and inspect the package for any neglect or damage resulting from the transport company. Noticeable signs may include discoloring of boxes, holes, indentations in the styrofoam and other soft material packing. Please note the damages on the signed copy of the waybill and ensure that the driver clearly understands that you are signing the goods as "Damaged Goods".

• Call a shipping company representative and immediately notify the representative of the damages. Refer to the tracking number.
• Call 780.414.1200 and inform CT of the Damages; this must occur within 5 business days.
• Test the machine and ensure that internally the machine has not been damaged.
• Should the machine be damaged then the shipping representative must have an inspection agent (or employee) come out to view and report the damages. Typically. 8-10 Business Days.

Upon acceptance of the damages (usually the form of claim number) and following compensation paid to the customer, (which could take between 3 and 5 weeks) then a replacement machine will be sent out with shipping charges not included.

Note: no replacement machines can send out without full payment being received for the replacement machine. Compensation of the damaged machine is the responsibility of the shipping company.

The Machine must eventually be sent back or dealt with in some fashion with the Transport Co. It is very important to ensure that you keep all packaging (boxes, shipping labels, peanuts, etc.). In the event of a Damaged Shipment, you should call the shipper.

• Sameday Right O Way (CDN Customers) 1-888-324-6666
• UPS at 1-800-742-5877
• FedEx 1-800-463-3339

Please also review UPS Terms & Conditions and FedEx Terms & Conditions.

Note: The transport company is responsible for all return shipping costs involved with damaged orders resulting from shippers negligence.

SHIPPING INSURANCE

Insurance is mandatory! You will be charged for shipping at the time of checkout.

PACKAGING

Damage resulting from manufacturer's packaging, or lack thereof, will not be the responsibility of CT. Double boxes for certain products will be implemented at the discretion of Caffe Tech.