Warranty

DOMESTIC ESPRESSO EQUIPMENT WARRANTY

All domestic espresso machines and grinders sold for domestic use by CaffeTech Canada are covered by a 1-year warranty including parts and labour. Specific Domestic Equipment may receive a additional year of full coverage for a total of 2 years. Inquire as to whether your potential machine purchase qualifies for additional warranty at sales@caffetech.com

Caffe Tech is not responsible for shipping to and from our service centre. If you are located outside of Edmonton it is highly recommended you retain the original packaging for your espresso machine to ensure safe transit to our shop.

AT THE DISCRETION OF CAFFE TECH CANADA WE MAY APPOINT A SERVICE AFFILIATE IN YOUR AREA TO PERFORM THE WARRANTY SERVICE. 
IN SUCH CASES THE CAFFETECH SERVICE DEPARTMENT WILL COORDINATE THE APPOINTMENT.  IT WILL BE THE CUSTOMER’S RESPONSIBILITY TO ENSURE THAT THE MACHINE IS BROUGHT TO THE SPECIFIED LOCATION FOR BOTH SERVICE AND PICK UP. SERVICE TECHNICIANS WILL NOT BE DEPLOYED TO A RESIDENCE. THERE ARE ABSOLUTELY NO EXCEPTIONS MADE TO THIS WARRANTY PROTOCOL. 

Exceptions to warranty:

  • Normal wear to such things as burrs, steam wands, buttons. These parts need to be occasionally replaced or serviced as part of normal maintenance of any espresso or coffee machine.
  • Use of the machine for any unintended purpose. The intended purpose of any given machine will be defined by its manual.
  • Cosmetic damage such as damage to paint work or dents or scratches to the equipment.
  • Damage caused during shipping or delivery.
  • Claims arising from your failure to follow the manufacturer’s instructions.
  • Claims arising from using your equipment in a non-domestic or commercial environment unless we agree to the use in writing beforehand.
  • Theft, attempted theft, malicious damage or damage caused by fire or explosion;
  • Claims arising from floods, lightning, storms, frost or other bad weather conditions.
  • Claims arising from any problem with the supply of electricity, gas or water.
  • Related Costs including shipping if no fault is found with your equipment.
  • Routine maintenance, cleaning and servicing.
  • Costs arising from not being able to use your equipment or from damage caused when the equipment breaks down, including any costs to remove or reinstate built-in or fitted equipment.
  • Claims or damage arising from failure to maintain the machine properly including regular cleaning and descaling. 

 

COMMERCIAL ESPRESSO EQUIPMENT WARRANTY

All commercial warranties will be handled through the Sales and Service Department  of Caffe Tech Canada.

For more details on this class of warranties and their application please contact us at admin@caffetech.com with the subject line “Extended Warranty Inquiry”.