Warranty

Warranty Policy — CaffeTech Canada

Domestic Espresso Equipment Warranty

All domestic espresso machines and grinders sold by CaffeTech Canada for residential use are covered by a one-year warranty that includes both parts and labour.

Some models may qualify for an additional one year of coverage, extending the total warranty period to two years. Please inquire about eligibility by contacting us at sales@caffetech.com.

Customers outside of Edmonton are responsible for the cost and coordination of shipping their equipment to and from the closest CaffeTech appointed service centre. We strongly recommend retaining your original packaging to ensure safe transportation in the event that service is required.

At the discretion of CaffeTech Canada, we may appoint an authorized service affiliate in your area to perform warranty repairs. In such cases:

  • CaffeTech’s service department will coordinate the appointment.

  • The customer is responsible for delivering the equipment to and from the designated service location.

  • Service technicians will not be dispatched to residences under any circumstance.

There are no exceptions to this warranty procedure.

Warranty Exclusions

The following are not covered under warranty:

  • Normal wear and tear of components such as burrs, steam wands, and buttons.

  • Any use outside the intended purpose of the equipment, as defined by the manufacturer’s manual.

  • Cosmetic damage, including paint chips, dents, and surface scratches.

  • Damage incurred during shipping or delivery.

  • Issues resulting from failure to follow the manufacturer’s instructions.

  • Use in a commercial or non-domestic environment without prior written authorization.

  • Theft, attempted theft, vandalism, fire, or explosion damage.

  • Damage from environmental factors such as flooding, lightning, frost, storms, or other natural events.

  • Electrical, gas, or water supply issues.

  • Shipping or diagnostic costs when no fault is found with the equipment.

  • Routine maintenance, cleaning, and descaling.

  • Costs related to equipment downtime or removal/reinstallation of built-in units.

  • Any damage resulting from failure to properly clean, maintain, or descale the machine on a regular basis.

Commercial Espresso Equipment Warranty

All commercial equipment warranties are handled through the CaffeTech Canada Sales and Service Department. Contact : service@caffetech.com

For details regarding coverage, eligibility, and extended warranty options, please contact admin@caffetech.com with the subject line: “Extended Warranty Inquiry.”