DOMESTIC ESPRESSO EQUIPMENT WARRANTY GUIDE
GENERAL NOTES WARRANTY - CUSTOMER CARE
All warranty coverage, in either the manufacturer warranty or the comprehensive warranty, covers all manufactured defects but Caffe Tech Canada will not be responsible for defects which are determined to have been caused by customer neglect, coffee oil build up, misuse or mis operation, which can include hard water scale deposits. Caffe Tech Canada offers an array of Descaling and cleaning products on the website (please click here to view our offerings); furthermore it is the responsibility of the customer to ensure that proper back flushing and descaling is done on a regular basis.
STANDARD MANUFACTURER WARRANTY
All online purchases of any equipment carry a one year standard manufactured parts warranty. The warranty is FOB the Caffe Tech Canada Location. The warranty is a parts warranty only and does not include labor. If you want a service Warranty you must select the comprehensive warranty at the time of purchase during the checkout process.
This is a one year standard manufacturer parts warranty for all products with the exception of products like Baratza and Jura where the warranty is handled by the manufacturer.
The one-year warranty starts at the time that the equipment was purchased. Your purchase date will be recorded and given delays In shipping, extensions to the warranty period will be granted at the discretion of Caffe Tech Canada.
PLEASE NOTE THAT AT THIS TIME WE ONLY OFFER OUR EXTENDED WARRANTIES ON ESPRESSO MACHINES (COMMERCIAL AND DOMESTIC).
AT THE DISCRETION OF CAFFE TECH CANADA WE MAY APPOINT A SERVICE PROVIDER IN YOUR AREA TO CARRY OUT THE LABOUR DETAILED IN THE WARRANTY.
IN SUCH CASES THE SERVICE DEPARTMENT AT CAFFE TECH CANADA WILL WORK TO ARRANGE THE APPOINTMENT. HOWEVER, IT WILL BE THE CUSTOMER’S RESPONSIBILITY TO ENSURE THAT THEIR MACHINE IS BROUGHT TO THE SPECIFIED LOCATION FOR BOTH SERVICE AND PICK UP, UPON THE COMPLETION OF SERVICE.
EXTENDED 2 YEAR COMPREHENSIVE (Alberta Customers Only)
At the time of purchase you will be provided with the option to select the additional comprehensive warranty option. This warranty is classified as being above and seperate from the 1 year manufacturer parts warranty. The comprehensive warranty is activated on the date of purchase and overlaps with the 1 year Manufacturer parts warranty. It does however, include an additional 1 year parts warranty provided by Caffe Tech Canada. In order to determine the accurate start and end of your warranty we will use the recorded purchase date. Should any delays in shipping occur, extensions to the warranty period will be granted at the discretion of Caffe Tech Canada. This is a comprehensive warranty for all products with the exception of products from Baratza and Jura; these products stipulate that the warranty be handled directly by the manufacturer.
This warranty can only be provided through our main Service Center - in Edmonton, Canada. Associated shipping costs, associated with sending the Equipment for warranty coverage, are the responsibility of the customer.
We do recommend that All Canadian customers keep their original packaging and their double box with which the item was shipped at the date of purchase.
The 2 year comprehensive warranty covers all service and parts related problems that can occur within the first two years from the date of purchase.
This is an optional warranty for all products with the exception of products like Baratza and Jura where the warranty is handled by the manufacturer.
COMMERCIAL ESPRESSO EQUIPMENT WARRANTY
All commercial warranties will be handled through the Sales and Service Department of Caffe Tech Canada.
For more details on this class of warranties and their application please contact feel free to contact us at firstname.lastname@example.org with the subject line “Extended Warranty Inquiry”.