Section 1 — Quick Reference

 

Commercial Equipment Pricing

 

Prices shown on product pages reflect the equipment supply price only, unless otherwise stated.

For the complete commercial purchase cost, customers should proceed through the shopping cart and checkout process, where applicable charges may be calculated for:

• Commercial freight and delivery.
• Installation and commissioning.
• CaffeTech Canada’s recommended National Installation & On-Site Warranty Support Plan.
• Applicable taxes.

Freight

Large and heavy commercial equipment is not necessarily eligible for standard free shipping.

Commercial freight is calculated based on the equipment, destination and delivery requirements.

Installation & National Warranty Support

 

CaffeTech Canada offers a National Installation & On-Site Warranty Support Plan through our network of qualified technicians and service partners across Canada.

The plan is separate from the equipment price and may include:

• Professional installation and commissioning.
• Site and water-system verification.
• Local on-site technical support.
• Coordination of warranty service during the applicable warranty period.

Customers arranging their own qualified installation may be eligible for a prorated support plan.

Manufacturer’s Warranty

 

New commercial equipment includes the applicable manufacturer’s standard warranty, generally one year for parts and labour, subject to the manufacturer’s terms.

The manufacturer’s warranty is separate from CaffeTech Canada’s National Installation & On-Site Warranty Support Plan.

Water & Installation Requirements

 

Commercial espresso equipment must be installed according to the manufacturer’s specifications and CaffeTech Canada’s installation requirements.

Proper water filtration, water chemistry and pressure regulation are required. Failure to meet these requirements may affect warranty coverage for related failures.

Remote Locations

 

On-site service availability depends on geographic location and technician availability. Remote locations may require additional travel, service or support arrangements.

Section 2 — Full Commercial Equipment Policy

 

1. Commercial Equipment Pricing

 

All commercial equipment prices displayed on CaffeTech Canada’s product pages represent the equipment supply price only, unless expressly stated otherwise.

Commercial equipment purchases may also include charges for:

• Freight and delivery.
• Installation and commissioning.
• National on-site warranty support.
• Location-specific travel or service requirements.
• Applicable taxes.

Customers are encouraged to add their equipment to the shopping cart and proceed through checkout to determine the most complete commercial purchase cost available for their location.

Where supported by our checkout system, commercial freight and National Installation & On-Site Warranty Support Plan charges will be calculated before the order is completed.

Where a particular order requires additional review, CaffeTech Canada may contact the customer before shipment or commissioning to confirm the final arrangements.

 

2. Commercial Freight & Delivery

 

Large or heavy commercial equipment may require specialized transportation and is not necessarily eligible for standard small-parcel or free-shipping programs.

Commercial freight charges may account for:

• Equipment size and weight.
• Destination.
• Specialized handling.
• Protective packaging.
• Freight insurance.
• Tailgate delivery.
• Other location-specific requirements.

Where available, freight is calculated during checkout.

If the checkout system cannot accurately calculate freight for a particular equipment configuration or destination, CaffeTech Canada may provide a separate freight quotation before shipment.

 

3. National Installation & On-Site Warranty Support Plan

 

CaffeTech Canada maintains a national network of qualified technicians and approved service partners to support commercial equipment customers across Canada.

Our National Installation & On-Site Warranty Support Plan is recommended for commercial espresso equipment purchases and is priced separately from the equipment itself.

Depending on the equipment and customer location, the plan may include:

• Professional on-site installation.
• Equipment commissioning and operational verification.
• Review of electrical, plumbing and drainage connections.
• Verification of water filtration and pressure regulation.
• Confirmation of water quality requirements.
• Establishment of a local technical service relationship.
• Coordination of qualified on-site support during the applicable warranty period.

The plan is intended to provide customers with coordinated technical support from installation through the warranty period.

 

4. Customer-Arranged Installation

 

Customers may arrange their own installation using a qualified contractor or technician.

Where approved by CaffeTech Canada, the National Installation & On-Site Warranty Support Plan may be prorated to reflect services that are not being provided by CaffeTech, while retaining applicable on-site support and service coordination.

Customer-arranged installations must comply with:

• Manufacturer specifications.
• CaffeTech Canada installation requirements.
• Electrical requirements.
• Plumbing and drainage specifications.
• Water treatment and pressure requirements.

Where required, CaffeTech Canada may request details of the proposed installer before approving the installation arrangement.

5. Manufacturer’s Warranty

 

New commercial equipment supplied by CaffeTech Canada includes the applicable manufacturer’s standard warranty, generally one year for parts and labour, subject to the manufacturer’s specific terms and conditions.

The manufacturer’s warranty and CaffeTech Canada’s National Installation & On-Site Warranty Support Plan are separate.

The support plan is not an extended warranty. It is a separately priced service arrangement designed to provide professional installation, commissioning and coordinated local on-site technical support.

Warranty coverage remains subject to:

• Manufacturer terms and exclusions.
• Proper installation.
• Correct electrical and plumbing conditions.
• Proper water filtration and chemistry.
• Appropriate maintenance and operation.

6. Mandatory Water & Installation Requirements

 

Proper installation and water quality are essential to the operation and longevity of commercial espresso equipment.

Customers are responsible for ensuring that the installation complies with the manufacturer’s technical requirements.

This includes:

• Appropriate water filtration or treatment.
• Water chemistry within manufacturer specifications.
• Correct incoming water pressure.
• Pressure regulators where required.
• Proper electrical service.
• Correct plumbing and drainage.
• Installation by appropriately qualified personnel.

Failure to comply with applicable water quality or installation requirements may affect warranty eligibility for failures caused by those conditions.

Water filtration systems must also be properly maintained throughout the operating life of the equipment.

 

7. National Service Coverage & Remote Locations

 

CaffeTech Canada works with qualified service providers in major Canadian markets.

On-site service availability depends on the customer’s location and the availability of qualified technicians.

For remote or underserved locations, additional arrangements may be necessary, including:

• Technician travel.
• Accommodation.
• Regional service coordination.
• Alternative diagnostic or repair procedures.
• Additional remote-service charges.

Where local service is not readily available, CaffeTech Canada will review the available support options before finalizing the applicable support arrangement.

On-site technician availability cannot be guaranteed in every Canadian location.

 

8. Commercial Order Processing

 

For the most accurate commercial purchase cost, customers should proceed through the shopping cart and checkout process. Where supported, checkout may calculate:

• Equipment cost.
• Commercial freight.
• National Installation & On-Site Warranty Support Plan charges.
• Applicable taxes.

This allows the customer to review a more complete delivered, installed and warranty-supported commercial equipment cost before completing the purchase.

Commercial orders remain subject to the applicable manufacturer’s warranty terms and CaffeTech Canada’s published commercial sales, shipping, installation and service policies.

For consultations, quotes, or support, please contact:

 

sales@caffetech.com

 Live Chat at CaffeTech.com

 

CaffeTech Canada — Trusted Since 1992

Precision. Experience. Integrity