Commercial Equipment Sales
CaffeTech Canada – Commercial Equipment Sales Policy
With over 32 years of experience, CaffeTech Canada has built a reputation as one of Canada’s most trusted and knowledgeable sources for commercial coffee equipment. This Commercial Sales Policy governs all commercial transactions—including local and in-person sales—and is designed to protect both the customer and the integrity of the purchasing process.
Please note: These policies apply equally to all commercial sales, including those conducted locally or in person at our showroom. There are no alternate or supplementary policies for local transactions.
Sales and Ordering Policy
CaffeTech Canada accepts online and local showroom orders without prior consultation. However, it is the sole responsibility of the customer to ensure that any commercial equipment ordered—online or in person—meets the requirements of their specific business or operational context. CaffeTech Canada cannot be held liable for customer decisions made without consultation.
Due to the complexity of commercial coffee systems, we strongly advise all customers to engage with a CaffeTech sales consultant prior to purchasing. Our sales professionals are well-versed in the performance and technical specifications required for a variety of commercial environments. We approach consultation with the seriousness it deserves, ensuring your investment is sound.
Buyers’ Guides and Product Comparisons
To support early-stage decision-making, CaffeTech Canada provides a comprehensive set of Buyers’ Guides. These include comparative tables to help customers evaluate differences in features, specifications, and price points across a wide variety of commercial equipment.
We represent a curated selection of manufacturers on our website and in-store—each chosen for their quality, reliability, and suitability to specific operational goals and budgets. Customers are encouraged to consult with our team at sales@caffetech.com or via Live Chat at CaffeTech.com for expert recommendations.
Equipment Deposits – Policy and Purpose
Equipment deposits at CaffeTech Canada are designed to initiate the ordering process and, in many cases, to secure high-demand inventory on behalf of the customer. This process ensures the customer’s place in the supply chain for equipment that may otherwise be allocated elsewhere due to limited availability.
The deposit system is intended as a convenience to the customer, allowing us to begin processing the order without requiring the full payment upfront. This allows customers time to prepare for installation logistics and final payment, while ensuring that their equipment is prioritized for fulfillment.
Due to the wide variety of commercial equipment configurations, many machines are special order. These may include specific colours, voltage requirements, or additional accessories.
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All commercial equipment deposits are non-refundable.
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An 80% deposit is required at the time of order.
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The remaining 20% balance is due prior to shipment or delivery.
This policy applies to both special order and in-stock items, regardless of whether the purchase is made online or locally. Due to limited Canadian inventory and the cost of holding commercial equipment for individual customers, no exceptions can be made.
Final Payment Policy
CaffeTech Canada will not release, deliver, or install any commercial equipment until full payment has been received. No exceptions will be made. This applies to all orders—local and online.
Installation Standards
All commercial machines must be installed by a CaffeTech-approved professional technician. We maintain a trusted network of certified installers in all major Canadian cities.
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Installation costs are not included in the equipment price unless specified otherwise.
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Upon full payment, we will provide the technical and rough-in specifications required by your contractor.
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While product specifications are listed online, additional technical documentation will be provided to ensure proper site preparation for professional commissioning.
Furthermore, all installations must include CaffeTech-endorsed water filtration. If a filtration system already exists at the customer site, new cartridges must still be installed to guarantee effective filtration and warranty compliance.
Warranty Coverage
All commercial equipment sold by CaffeTech Canada includes a 1-year parts and labour warranty, provided that:
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Installation is completed by an approved CaffeTech technician.
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Proper water filtration is installed and maintained in accordance with manufacturer and CaffeTech standards.
Warranty requests should be directed to:
After-Sales Service and National Support
CaffeTech Canada takes pride in offering nationwide after-sales support. With three decades of experience, we’ve cultivated a network of professional service technicians who handle both installations and ongoing service requirements.
The installer assigned to your project will remain your local service contact for warranty and post-warranty support. After the warranty term and if available, we encourage direct contact with your installer for the fastest and most efficient response. Many times professional installers insist that the administrative process be handles through CaffeTech and in those instances the Caffetech Canada service department will remain the first point of contact.
Policy Coverage Clarification
All commercial sales—whether processed online, by phone, or in person at our showroom—are governed entirely by the terms outlined in this policy.
There are no separate or modified terms for local transactions.
CaffeTech Canada enforces this policy without exception to maintain consistency, accountability, and the highest standards of customer service across Canada.
For consultations, quotes, or support, please contact:
Live Chat at CaffeTech.com
CaffeTech Canada — Trusted Since 1992
Precision. Experience. Integrity